GUEST TESTIMONIALS"The staff at reception are very friendly and professional, to hear an Australian accent and other foreign accents made communication easier." Caroline N, (Port Coquitlam, BC) Traditional Room, November 2001 "The night clerk we had was awesome!!!!!! Also needed another robe and was supplied one within 5 minutes" Denise T, (Lake Cowichan, BC) Deluxe Studio, November 2011 "The reservations agent was very helpful while phoning in our reservation. The front desk service was super as we checked in and for info on other Whistler sights. Thank you" Liana P (Chilliwack, BC) Traditional Room, November 2011 "Everyone was friendly, helpful and polite" Toreen F, (Mission, BC) Deluxe Loft, November 2011 "The staff took time to remember my name....nice personal touch" David F, (North Vancouver) Traditional Room, November 2011 "Used the valet service: Forgot our coats in the car and they were retrieved for us immediately. Would use this service again" Sandra M, (Surrey, BC) Deluxe Studio, November 2011 "Friendly helpful staff. Internet was included. Bike storage was free. Parking rate was reasonable. Thank you, thank you, thank you for letting me use the hot tub after my run" Darren S, ( Vancouver, BC) Deluxe Studio, November 2011 "The front desk agent was outstanding as he answered our queries with such patience and professionalism. He also went out of his way to find out details on the whistler golf courses and personally recommended 2 which we played ... needless to say we had a blast at Crystal. Thanks for making this trip to Whistler a most memorable and enjoyable one for me & my spouse" Derrick W (Singapore, Singapore) Deluxe Studio, October 2011 "The front desk was kind and accommodating" Gregg V, (Snohomish, WA, USA) Deluxe Studio, October 2011 "The staff at the front desk was very friendly, professional, kept their cool with difficult guests and was very helpful. Some of the best I've ever dealt with. I was a housekeeper a few summers when I was younger and the room was very clean, the staff we met were very friendly and I think they did an excellent job - I kept an eye out for the little details and they nailed them all. Well done! We loved that there were full bottles of wine in our room at a reasonable price. We didn't need them but it was nice that they were there. The staff in the hallways was so friendly and the room was lovely. We tweeted about how much we liked the Crystal Lodge all weekend" Karen M (Burnaby, BC) Deluxe Studio, October 2011 "The front desk staff were very welcoming when we checked in and very helpful after that. Very pleasant, very clean hotel, very very friendly staff. We would stay again." "Front desk staff and valet were amazing, fun, and accommodating. Super job." "Reception, concierge and housekeeping were all extremely courteous and helpful. They seemed genuinely concerned and happy that we enjoyed a comfortable stay. They verbally encouraged us to return." "Loved the pool and hot tub. We found all of the staff very pleasant and helpful. Front desk, restaurant staff, very pleasant cleaning staff. We had a very positive experience and would definitely go there again." "The service staff I encountered were all very friendly and helpful. Not to mention the perfect location of the lodge. The sustainable initiative was a bonus as I am personally very conscious of my footprint. It was great to have a recycling bin, a low-flow toilet, and a low-flow shower head. Minimal use of plastic was also very nice. Overall it was a very pleasant night for me and my mate, and we'd definitely stay at The Crystal again next time we're in Whistler." "Very friendly front desk staff...went out of their way to make our stay comfortable. We will definitely be back!" "We observed that Crystal Lodge is into Green practice which is essentially a must now." "Your entire team is very helpful & friendly. Thanks so much for helping make some great memories. I will always stay at the Crystal Lodge while visiting Whistler." "The room was a great layout, one of the nicest hotel spaces I have been in at Whistler!" "We've stayed at numerous other hotels in Whistler over the years. This was our first time at the Crystal. We were very favorably impressed. The location is perfect, the room was very nice, and the price was good. We'll stay there again." "A pleasant surprise, I have been to 9 other hotels in Whistler so far, and The Crystal is my current favorite." "We frequently travel throughout the year to many countries and believe that if all our stays followed your standards for training staff we would feel more 'at home' than away." "We were extremely pleased with the accommodation. Very well kept and comfortable. We will surely recommend to our friends" "We had a lovely stay! Being right in the village was great because we had 3 biking boys with us and being so close to the end of the run was very convenient and nice for them." "Great Hotel with very friendly staff... loved our stay and will recommend to everyone!" "We have been coming to Whistler once or twice a year for 15 years and this was our first stay at Crystal Lodge. We loved it. It is are new favorite, we will definitely stay there again." "Our experience with The Crystal was amazing. We loved every part of this trip. Everyone was so kind and helpful (from receptionist to bell boys). Great job team! Keep it up and I hope we will enjoy even more when we come back and stay with The Crystal in the near future." "I enjoy staying in the Crystal time after time and I can’t believe we came twice in one year. THANK YOU AGAIN! Hope we can come again, maybe next year." "We stayed at your hotel for 6 nights last week and we wanted to let you know that you should be extremely proud of your staff. Everyone we had dealings with was very professional, friendly and helpful and they made our stay very enjoyable. The Crystal Lodge is a wonderful hotel and we will recommend it to all our friends in Australia when they visit Whistler." "Great Service from all of your friendly staff, thoughtful doggie care kit, and really enjoyed the hot tub after a day of snowboarding!" "All staff were very welcoming, courteous and helpful." "All staff was wonderful! We felt very welcome and so appreciated the 25th anniversary card." "To all my friends at the Crystal Lodge; Thank you so much for everything you do to make me feel like a King when I stay at the Crystal Lodge. As a professional speaker I'm on the road all the time. I stay at about 50 different hotels every year. Most of them are really nice but not very memorable. You all are different. Genuinely friendly, helpful and always in tune to the guests' needs. You all CARE about your guests. Keep doing what you're doing. You are definitely my favorite hotel anywhere." "I was really impressed by the rooms, the surreptitious maintenance, the friendly reception and your eco-friendly policy." "Front desk was excellent: knew all information and were very personable. Crystal Lodge and Whistler really have the answer for a perfect venue for skiing and snowboarding. Everything is so convenient and close. Thank you also for the discounts at local shops." C.S. - Poway, CA: April, 2009 "It was perfect. Not too expensive, nicely located, good amenities. Perfect for our needs. We would recommend to friends. Thanks!" "Our check-in was great and we even booked an extra night. The gentleman who checked us in was very friendly, helpful and knowledgeable. We very much appreciate the opportunity to bring our dog and the treatment she received." |
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