Your Well Being is our Top Concern

Our team understands that you may be experiencing concern about what to expect when traveling again due to COVID-19.  We believe that mountain travel helps guests connect with nature, revitalize their sense of adventure, and create unforgettable experiences with family and friends.  The Crystal believes in creating Awesome Whistler Experiences for all of our guests and at our core is the safety and security of our loyal guests.

Following the guidance from Health Canada and the Resort Municipality of Whistler we have changed some of our services to maintain a safe environment for you so you can travel with confidence. Here are some highlights of what to expect when you next stay with us:

The Crystal is committed to providing guests with flexible booking options.  We offer a flexible cancellation policy for most package plans guaranteeing a full refund up to 2 days prior to arrival until November 23, 2022.

For more information please visit policies.

As of March 11th face mask wearing is no longer mandatory in public spaces.

Hand Sanitizer dispensers are available in the hotel lobby and various other common areas.

Signage is provided throughout the hotel regarding fundamental hygiene tips.

High Touchpoint areas are disinfected frequently including but not limited to: front desk and lobby surfaces, common area doors and door handles, ATMs, elevator buttons, interior and exterior stair and walkway handrails, guestroom doors, and all seating areas.

Public washrooms are cleaned every 2 hours.  Paper towel is provided as an option to all bathrooms as well as Dyson hand dryers.  Foot door openers are provided on Public Washroom doors.

A plexiglass barrier has been installed at the front desk to promote safety and physical distance.

A Registration card is required to be completed. Guests are requested to place their ID and credit card face up on the desk, during check-in.

Until further notice, The Crystal will not accept cash for payment for guestrooms.

All room keys are sanitized regularly.

We encourage guests to communicate with Guest Services via text, phone or email, prior to arrival, to organize activities, restaurant reservations, or any special items.

A welcome letter will be provided upon arrival explaining cleaning procedures, amenities available upon request, and protocols in public spaces.

Contactless check-out is available upon departure.

All guestrooms contain individual circuit heating and air-conditioning units.

Vaccuum’s are equipped with HEPA filters.

Daily Housekeeping is suspended until further notice.  When you require additional towels or garbage removal during your stay please contact Guest Services for assistance.

Amenity Kits are available via Guest Services, containing clean towels, toilet paper, garbage bags, sheets, etc.

Outdoor lounge chairs and hard surfaces will be disinfected regularly.

Hand sanitizer dispensers are available in the pool area.

Equipment will be disinfected between each reservation.

Keep it intimate at The Crystal.  Our Emerald room can comfortably host a maximum of 50 people.

Valet Parking is currently not available.

Bike Valet service is available in the spring, summer, and fall.

Ski Valet service is available in the winter.

Storage room frequently disinfected.

The Crystal has communicated to each employee that they are not to work if they are ill.

Masks are supplied to employees and to be worn as needed by department.

Hand Sanitizer and cleaning solution is provided to all employees.

COVID-19 related training and procedures has been provided to all employees.

No employee is permitted to enter a guestroom when a guest is within the room.

Safety signage and protocols is posted in employee areas to help enforce good hygiene and social distance.

The Canada-US border is open to American Citizens, and residents of the USA, who have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel.

Starting April 1, 2022, pre-entry tests will no longer be required for fully vaccinated travellers entering Canada by land, air or water. Until then, follow the pre-entry test requirements. A pre-arrival COVID-19 antigen test result taken no more than 1 day before your scheduled flight or arrival at the Canadian Border will be required.   To learn more about entering Canada, please visit the Government of Canada website.

U.S. Citizens returning home by Air will need to get tested, for COVID-19, no more than 1 day before travelling by air into the United States and are required to show their negative test result to the airline before boarding their flight.  The Crystal is not responsible for changes in Government regulations and recommends you visit the CDC website, located here, for specific details before your date of travel, and this website for specific test types accepted.

COVID-19 PCR Traveller testing is available at the Whistler Visitor Centre with Airwolf Medical.  Please click here to make an appointment.  The Crystal is not responsible for determining the test timing requirement, prior to your flight.

Vancouver International Airport is working with CVM Medical for Rapid Antigen testing at 3211 Grand McConachie Way, which is within the airport, for ticketed passengers departing for the United States.  Please click here for details from Vancouver International Airport.  Please click here to book an appointment with CVM Medical.

Disclaimer: Crystal Lodge has provided the above details as a helpful resource and recommends you check with your Airline and Destination of travel for COVID-19 testing requirements.  We are not responsible for determining the timing requirement of your test prior to your flight, nor changes Government Officials may make to international travel requirements.  Above all we wish you safe travels.

The Canadian International Border has been open to International guests by air travel since September 7th, 2021, who have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel.

Starting April 1, 2022, pre-entry tests will no longer be required for fully vaccinated travellers entering Canada by land, air or water. Until then, follow the pre-entry test requirements. Have a valid pre-arrival COVID-19 antigen test result taken no more than 1 day before your schedule flight, and are subject to arrival testing.  To learn more about Canada’s arrival testing requirement please visit the Government of Canada’s Website.

International guests who are returning home will need to check their federal Government requirements to re-enter their country from Canada. The Crystal is not responsible for changes in Government regulations and recommends you visit your countries Government website to ensure you are up-to-date with any new regulations.

COVID-19 PCR Traveller testing is available at the Whistler Visitor Centre with Airwolf Medical.  Please click here to make an appointment.  The Crystal is not responsible for determining the test timing requirement, prior to your flight.

If you prefer to be tested before boarding your flight, in Vancouver, please click here to book an appointment with CVM Medical if this type of test is required by your destination country.  Again, we strongly recommend checking with your airline or your government’s website for the specific rules of entry pertaining to your travel.

Disclaimer: Crystal Lodge has provided the above details as a helpful resource and recommends you check with your Airline and Destination of travel for COVID-19 testing requirements.  We are not responsible for determining the timing requirement of your test prior to your flight, nor changes Government Officials may make to international travel requirements. Above all, we wish you safe travels.

The Crystal Lodge has implemented the above sampling of safety protocols to help keep you safe during your travels.  This page is not meant to be all-inclusive of every protocol we are taking and be assured that our team is implementing additional procedures as required by Health Canada and government authorities.  We hope this assures you that when you are ready to travel The Crystal is ready to welcome you to Whistler with arms wide open.