Your Well Being is our Top Concern
Our team understands that you may be experiencing concern about what to expect when travelling again due to COVID-19. We believe that mountain travel helps guests connect with nature, revitalize their sense of adventure, and create unforgettable experiences with family and friends. The Crystal believes in creating Awesome Whistler Experiences for all of our guests and at our core is the safety and security of our loyal guests.
Following the guidance from Health Canada and the Resort Municipality of Whistler we have changed some of our services to maintain a safe environment for you so you can travel with confidence. Here are some highlights of what to expect when you next stay with us:
The Crystal is committed to providing guests with flexible booking options. We offer a flexible cancellation policy for most package plans guaranteeing a full refund up to 2 days prior to arrival.
For more information please visit policies.
The Crystal will reach out via email and text prior to your arrival to help you self assess whether you, or a member of your travel party, belong to a group of high-risk individuals for COVID-19 exposure. If so, we request that you delay your travel plans as the Crystal is unable to permit high-risk individuals to check-in. This is to ensure the safety of our fellow guests and team members.
If you are unsure of how to assess yourself for COVID-19 symptoms please visit the BC Self Assessment Tool https://bc.thrive.health/covid19/en.
All guests will be sent a COVID Health Declaration form approximately 24 hours prior to arrival that they are to sign and return to the hotel prior to their arrival.
Social Distancing markers, reminding everyone to stay 6ft/2m away from each other will be visible through the lobby. Employees will also support guests in practising social distancing.
Beyond one person from each travel party, other guests will be asked to remain in their vehicle during check-in.
There is a 3-person maximum capacity in each elevator car.
Hand Sanitizer dispensers are available in the hotel lobby, all elevator foyers, and various other common areas.
Guests will be supplied with a complimentary bottle of hand sanitizer spray in their rooms.
Signage is provided throughout the hotel regarding fundamental hygiene tips.
High Touchpoint areas are disinfected frequently including but not limited to: front desk and lobby surfaces, common area doors and door handles, ATMs, elevator buttons, interior and exterior stair and walkway handrails, guestroom doors, and all seating areas.
Public washrooms are cleaned every 2 hours. Paper towel is provided as an option to all bathrooms as well as Dyson hand dryers. Foot door openers are provided on Public Washroom doors.
Guests are required to wear masks when in elevators, corridors, parking garage, lobby, and all other publicly accessible indoor common areas of the hotel.
A plexiglass barrier has been installed at the front desk to promote safety and physical distance. Front Desk Agents are required to wear gloves and masks when not behind the plexiglass barrier.
In addition to the Health Declaration, a Registration card is required to be completed. Guests are requested to place their ID and credit card face up on the desk, during check-in.
Until further notice The Crystal will not accept cash for payment for guestrooms or hand out loose change for laundry.
All room keys are sanitized regularly.
We encourage guests to communicate with Guest Services via text, phone or email, prior to arrival, to organize activities, restaurant reservations, or any special items.
A welcome letter will be provided upon arrival explaining cleaning procedures, amenities available upon request, and protocols in public spaces.
Express check-out is available upon departure.
All rooms are fully cleaned and disinfected after every use. This includes yet not limited to: tables, chairs, cords, surfaces, doors, door handles, remotes, alarm clocks, light switches, phones, pens, major bathroom surfaces and amenities, drapes, dishes, in-room safes, iron and ironing board.
All single-use items, such as Kleenex, toilet paper, amenities including remnants, are discarded.
All guestrooms contain individual circuit heating and air-conditioning units.
Vaccuum’s are equipped with HEPA filters.
All rooms will not be accessed for 24 hours after a guest departs.
Daily Housekeeping is suspended until further notice. When you require additional towels or garbage removal during your stay please contact Guest Services for assistance.
Amenity Kits are available via Guest Services, containing clean towels, toilet paper, garbage bags, sheets, etc.
All mini-bar items have been removed at this time.
No more than 5 extra daytime guests in your guestroom.
The Pool and Hot Tub may be used after a reservation is made with the Front Desk.
Pool reservations are a maximum of one hour per guestroom, and back-to-back reservations are not permitted.
Social Distancing of 6 ft/2m is encouraged in the Pool area.
Outdoor lounge chairs and hard surfaces will be disinfected between each reservation.
Hand sanitizer dispensers are available in the pool area.
The Gym may be used after a reservation is made with the Front Desk.
Maximum 3 guests may use the Gym at the same time.
Social Distancing of 6 ft/2m is encouraged in the Gym.
Gym Equipment will be disinfected between each reservation.
The Sauna is closed until further notice.
Keep it intimate at The Crystal. Our Emerald room can comfortably host a maximum of 15 people in a spacious manner.
The room layout will be set up to promote physical distancing.
Gloves and masks will be worn by employees servicing an event.
Valet Parking is currently not available.
Bike Valet service is provided by employees wearing gloves and masks.
Ski Valet service is provided by employees wearing gloves and masks.
Storage room frequently disinfected.
The Crystal has communicated to each employee that they are not to work if they are ill.
Gloves and masks are supplied to employees and to be worn as needed by department.
Physical Distancing is enforced in all common and staff areas.
Hand Sanitizer and cleaning solution is provided to all employees.
COVID-19 related training and procedures has been provided to all employees.
No employee is permitted to enter a guestroom when a guest is within the room.
Safety signage and protocols is posted in employee areas to help enforce good hygiene and social distance.
Throughout Whistler, businesses are also encouraging travellers and employees to practice social distancing of 6ft/2m.
As a guest we encourage you to do your part to help keep our community safe by showing others how to travel responsibly.
When out and about, please practice social distancing, frequently washing your hands or use hand sanitizer, greet others with a friendly wave, and cough or sneeze into your elbow.
Our town provides epic mountains, gorgeous lakes, and kilometers of alpine trails for exploration. We encourage you to explore beyond the boundaries of Whistler Village to soak up nature and create memories for years to come.
The Crystal Lodge has implemented the above sampling of safety protocols to help keep you safe during your travels. This page is not meant to be all-inclusive of every protocol we are taking and be assured that our team is implementing additional procedures as required by Health Canada and government authorities. We hope this assures you that when you are ready to travel The Crystal is ready to welcome you to Whistler with arms wide open.