Frequently Asked Questions

Get All Your Answers Here

Should I book directly with the Crystal Lodge?

Yes, is the official website for the Crystal Lodge in Whistler, BC.  By booking directly with our team we guarantee to provide you with the lowest rate possible and provide you with the best customer service.

Do you have wireless internet / WIFI?

Yes, we provide free Wireless Internet / WIFI access in all guestrooms at the Crystal Lodge.

Does Crystal Lodge have a pool? What are the hours?

Yes, the Crystal Lodge has an outdoor Pool and Hot Tub which are available year round. They are open from 9am – 10pm daily.

What are the check-in/check-out times at Crystal Lodge?

Check-in time is 4pm.  Check-out time is 11am.

Is there free parking available at Crystal Lodge?

Self-parking is $29 per vehicle, per night, plus tax.

Valet-parking is $35 per vehicle, per night, plus tax

Is room service available at Crystal Lodge?

Room Service is not available at the Crystal Lodge.  There are 2 different restaurants available on site.

What is Crystal Lodge’s cancellation policy?

In Summer Season (April 21- November 26, 2024), full non-refundable payment will be processed 2 days (48hrs) prior to arrival. Cancellation within 2 days of arrival is non-refundable. Refunds will not be given for late arrivals, early checkouts, or no-shows.

In Winter Season (Arriving Now – April 20, 2024 and November 27, 2024 – April 21, 2025), full non-refundable payment will be processed 14 days prior to arrival. Cancellation within 14 days of arrival is non-refundable. Refunds for late arrivals, early checkouts, or no-shows will not be given.

We will take payment at the time of booking, based on our deposit policy for the season being booked. The same credit card, and a piece of Government issued ID is required to be presented upon check-in to verify your identity.


Can I store my luggage at Crystal Lodge?

Yes, luggage can be stored free of charge while you explore Whistler Village.

What are the dining options around Crystal Lodge?

Beacon Pub & Eatery is open for lunch and dinner daily.  The Old Spaghetti Factory is open for lunch and dinner daily.  There is a Starbucks on site for a quick coffee or grab and go breakfast.  The Crystal Lounge is open in the evenings.

What is the minimum age requirement for booking a room at Crystal Lodge?

All guests must be 21 years or older to check into the hotel unless accompanied by a parent/guardian whom is staying in their room.  Please refer to the particulars for more details.

Is smoking prohibited at Crystal Lodge?

Yes, the Crystal Lodge is a non-smoking hotel.

Is there a place to store my skis, snowboard or bike?

Yes, the Crystal Lodge provides complimentary ski, snowboard, and bike storage.

Is there a fitness centre at Crystal Lodge?

Yes, the fitness center is open 24 hours a day containing cardio machines, treadmills, and free weights.

Where do I check-in when I arrive?

Please check-in at the Front Desk located at 4154 Village Green, Whistler BC

Can my pet stay at Crystal Lodge? Is there an extra cost?

The Crystal Lodge is a Dog Friendly hotel.  A maximum of 2 dogs may stay in a guestroom free of charge. If the hotel discovers that more than 2 dogs are in a guestroom, a mandatory $150 cleaning fee, plus tax, will be applied to the reservation.

What forms of payment do Crystal Lodge accept?

The Crystal Lodge accepts Visa, MasterCard, and American Express.

How is the Crystal Lodge responding to COVID-19?

Following the guidance from Health Canada the Crystal has made modifications to some of our services to maintain a safe environment for you so you can travel with confidence.  To learn more please click here.

What precautions should I take when driving the Sea to Sky Highway?

As this is a mountain highway, please check current highway weather conditions online. Snow tires are required from October 1st – April 30th.