The Particulars

Terms, Policies & Particulars

Check-In Times

  • Check in: 4 pm
  • Check out: 11 am
  • Please note that the “Late Check-in Savings” program has a guaranteed check-in time of 6pm, not 4pm.

Parking

  • Self-parking: $25 per vehicle per night, plus tax
  • Limited parking stalls available on site.
  • As of May 1, 2022: EV Charging Stalls will be available onsite. Each stall has a 30 Amp outlet.  Electric Vehicle parking is $25 per vehicle per night, plus tax.
  • Underground and secure parking with a height limit of 7ft.

Minimum Age Requirements

All guests must be 21 years or older to check into the hotel unless accompanied by parent/guardian whom is staying in their room.
May Victoria Day long weekend and Martin Luther King weekend the minimum age requirement is 25 years old.
Disruptive noise and behavior in the guestrooms and common spaces is prohibited.

Damage Waivers/Security Deposit

All guests must present a valid photo ID upon check in and a valid credit card for security deposit authorization. No cash security deposits taken.

Housekeeping

Housekeeping service is done every third day of a guest’s stay.
When you require additional towels or garbage removal during your stay, please contact Guest Services for assistance.

Cancellation Policy

Arriving November 24, 2022 to April 22, 2023

One-night non-refundable deposit, with tax, is due at the time of booking. Full non-refundable payment will be processed 14 days prior to arrival.  Cancel more than 14 days prior to arrival and the initial deposit will be forfeited. Cancel within 14 days of arrival and the entire reservation will be non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

Arriving APRIL 23 – NOVEMBER 22, 2023

One-night refundable deposit, with tax, is due at the time of booking. Full non-refundable payment will be processed 2 days (48hrs) prior to arrival.  Cancellation within 2 days of arrival is non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

The Crystal cares about the security of your personal information.  As such, we are abiding by the new rules set out by the Payment Card Industry (PCI), which requires us to request the CVV number on the back of your credit card and process some form of payment at the time of booking.

COVID-19

Your wellbeing is our top concern. Find out more of what to expect on your next stay with us here

The Crystal is very excited to welcome our International Guests back to Whistler.  To help with your trip planning here is a link to the Government of Canada Entry  Requirement Checklist.

Extra Person Charge

An additional $30 per adult (18+) per night room charge may apply depending on the room type booked. Please note: no rollaway beds are available.
Children under 17 stay free when accompanied by a parent/guardian using existing bedding in room. Baby cribs available upon request.