The Particulars

• Check in: 4 pm
• Check out: 11 am
• Please note that the “Late Check-in Savings” program has a guaranteed check-in time of 6pm, not 4pm.

• Self-parking: $29 per vehicle per night, plus tax
• Limited parking stalls are available on site.
• EV Charging Stalls are available onsite. Each stall has a 30 Amp outlet.  Electric Vehicle parking is $29 per vehicle per night, plus tax.
• Our EV Charging Stations are compatible with most electric cars. Flexible cables and adapters are available to borrow from the front desk for a refundable deposit.
• Underground and secure parking with a height limit of 7ft.

All guests must be 21 years or older to check into the hotel unless accompanied by parent/guardian whom is staying in their room.
May Victoria Day long weekend and Martin Luther King weekend the minimum age requirement is 25 years old.
Disruptive noise and behavior in the guestrooms and common spaces is prohibited.

The same credit card, and a piece of Government issued ID is required to be presented upon check-in to verify your identity. No cash security deposits taken.

Housekeeping service is done every third day of a guest’s stay.
When you require additional towels or garbage removal during your stay, please contact Guest Services for assistance.

Arriving NOW – NOVEMBER 23, 2023, and April 21- November 26, 2024

One-night refundable deposit, with tax, is due at the time of booking. Full non-refundable payment will be processed 2 days (48hrs) prior to arrival.  Cancellation within 2 days of arrival is non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

Arriving November 23, 2023 to April 20, 2024

One-night non-refundable deposit, with tax, is due at the time of booking. Full non-refundable payment will be processed 14 days prior to arrival.  Cancel more than 14 days prior to arrival and the initial deposit will be forfeited. Cancel within 14 days of arrival and the entire reservation will be non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

The Crystal cares about the security of your personal information.  As such, we are abiding by the new rules set out by the Payment Card Industry (PCI), which requires us to request the CVV number on the back of your credit card. We will take payment at the time of booking based on our deposit policy for the season being booked.

Your wellbeing is our top concern. Find out more of what to expect on your next stay with us here

An additional $30 per adult (18+) per night room charge may apply depending on the room type booked. Please note: no rollaway beds are available.
Children under 17 stay free when accompanied by a parent/guardian using existing bedding in room. Baby cribs available upon request.