The Particulars

Terms, Policies & Particulars

Check-In Times

  • Check in: 4 pm
  • Check out: 11 am
  • Please note that the “Late Check-in Savings” program has a guaranteed check-in time of 6pm, not 4pm.

Parking

  • Self-parking: $24 per vehicle per night, plus tax
  • Free parking for electric vehicles.
  • Limited parking stalls available on site.

Whistler Day Lots 3 and 4 offer FREE overnight parking between 5pm – 8am, from April 1 – October 31.

Managing your Whistler Day Lot parking is simple when using the PayByPhone App. Follow these simple steps.

  1. In your GPS search: 4350 Blackcomb Way
  2. Follow the Day Lot signs and park your vehicle
  3. Enter code 4055 for Day Lot 3, or code 4056 for Day Lots 4 & 5 into the PayByPhone App.
  4. In your GPS search: 4154 Village Green to return to The Crystal.

Please note the Whistler Day Lots are a 10-minute walk to Crystal Lodge.

Minimum Age Requirements

All guests must be 21 years or older to check into the hotel unless accompanied by parent/guardian whom is staying in their room.
May Victoria Day long weekend and Martin Luther King weekend the minimum age requirement is 25 years old.
Disruptive noise and behavior in the guestrooms and common spaces is prohibited.

Damage Waivers/Security Deposit

All guests must present a valid photo ID upon check in and a valid credit card for security deposit authorization. No cash security deposits taken.

Cancellation Policy

Now to November 23, 2022 Standard Policy

One-night refundable deposit is due at the time of booking. Full non-refundable payment will be processed 2 days (48hrs) prior to arrival.  Cancellation within 2 days of arrival is non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

November 24, 2022 to April 22, 2023 Policy

One-night non-refundable deposit is due at the time of booking. Full non-refundable payment will be processed 14 days prior to arrival.  Cancel more than 14 days prior to arrival and the initial deposit will be forfeited. Cancel within 14 days of arrival and the entire reservation will be non-refundable. Refunds will not be given for late arrivals, early checkouts, or no shows.

The Crystal cares about the security of your personal information.  As such, we are abiding by the new rules set out by the Payment Card Industry (PCI), which requires us to request the CVV number on the back of your credit card and process some form of payment at the time of booking.

COVID-19

Your wellbeing is our top concern. Find out more of what to expect on your next stay with us here

September 7, 2021 Update: The Government of Canada has announced that effective today, September 7th 2021, international travelers who qualify for the fully vaccinated traveler exemption can enter Canada for non-essential travel.

The Crystal is very excited to welcome our International Guests back to Whistler.  To help with your trip planning here is a link to the Government of Canada Entry  Requirement Checklist.

Since August 9, 2021 the Canada-US border has been open to American Citizens, and residents of the USA, who have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel.

 

Extra Person Charge

An additional $30 per adult (18+) per night room charge may apply depending on the room type booked. Please note: no rollaway beds are available.
Children under 17 stay free when accompanied by a parent/guardian using existing bedding in room. Baby cribs available upon request.