Winter Equipment Rentals
At the Crystal, we’re here to take the mystery out of renting ski and snowboard equipment! Our partner, Premium Mountain Rentals, is conveniently located on the lobby level of the Crystal Lodge making it easy to get geared up and onto the hill. The Crystal’s convenient Winter Equipment Rental Form allows you to reserve your equipment in advance of arrival. Here are the answers to some Frequently Asked Questions in order to help you fill out the Winter Equipment Rental form:
HOW DO I DETERMINE MY SKIER/SNOWBOARD ABILITY?
The staff at Premium Rentals use this to match the most suitable snowboard/skis to your skiing ability.
Beginner: This is someone that has either never skied or snowboarded before or is just starting to find themselves making their way down Green runs.
Intermediate: You are feeling confident on all Green runs and most Blue runs.
Advanced: You have mastered the Greens and the Blues. You are no stranger to the Black runs or going off-piste.
DOES IT MATTER IF I PUT MY WEIGHT AND HEIGHT IN IMPERIAL OR METRIC MEASUREMENTS?
No, our staff will still be able to give you a quote regardless of the measurements. Just be sure to put either cm/ft or kgs/lbs in this field.
I DON’T WANT TO SKI EVERY DAY I’M IN WHISTLER, DO I NEED TO PUT IN MULTIPLE RENTAL FORMS?
No, we understand the need for a rest day! When selecting dates, put in the desired amount of days you want to ski. When you pick up and pay for your rentals, let the team at Premium know that you are planning on having a rest day and they will adjust your booking accordingly free of charge. You will not be charged for a rest day.
CAN I PICK UP MY EQUIPMENT THE NIGHT BEFORE I SKI?
Yes. We encourage guests to pick up their equipment from Premium Mountain Rentals the night before they hit the slopes to ensure a great start to their day.
CAN I UPGRADE MY SKIS OR SNOWBOARD HALFWAY THROUGH THE RENTAL PERIOD?
Yes, you can, the friendly staff at Premium will be able to help you change over your gear. Visit them in-store when you would like to upgrade.
DO I HAVE TO WEAR A HELMET?
This is a personal preference. There are no rules on the mountain that say you must wear a helmet, however, we recommend it.
WHAT IS DAMAGE WAIVER COVERAGE?
Selecting Damage Waiver Coverage is like taking our insurance on your car. If you damage the equipment, you will be covered for any repairs. The cost of Damage Waiver Coverage is only $5 CAD.
HOW DO I PAY FOR MY RENTALS?
You will be emailed a quote from our Reservations Team who will then make the booking on your behalf and connect it to your Crystal Lodge booking. You will pay for your rentals in store at Premium Rentals when you pick up your equipment.
If you need assistance with making your rental selection or have questions that are not listed above, please contact our helpful Reservations Team on 1 800 667 3363